NextNine and Apparent Networks are partnering to offer technical support solutions for optimal network performance, based on their respective technologies.

Networks have become the lifeline of IP communication systems and business applications. With the integration of Next-Nine service automation and the Apparent Networks AppCritical Technical Support edition, support organizations can maximize system availability by identifying performance issues in their IP networks and resolving them quickly and effectively in an automated fashion. Designed for remotely assessing and troubleshooting converged networks, AppCritical provides end-to-end visibility into any live network and identifies and outlines conditions and faults that will impact network quality. NextNine's intuitive virtual support engineer checks the equipment on-site, correlates this information with network data and resolves the problem without field visits or customer assistance.

NextNine Ecosystem edition automates support processes that allow vendors and support providers to deliver efficient, scalable services while lowering costs. NextNine's Virtual Support Engineer can be deployed at the customer's support organization for 24×7 support or downloaded when required.

Apparent Networks' AppCritical Technical Support Edition provides network-depend-ent vendors the ability to pinpoint problems on their customers' networks and discover why their applications are not working properly.

For more information, visit www.nextnine.com and www.apparentnetworks.com.